Frequently Asked Questions

Click on a section below to see the corresponding frequently asked questions. If your question remains unanswered, please contact us by clicking on the red chat box or filling out our Contact Us form and we’ll get back to you as soon as possible.

Where is my order?

Orders ship within 5-7 business days of when they are placed. If you have an account with us, you can view the status of your order in the Order History section of your account page. Tracking information will be emailed to you once ALL items in your order have been shipped.

Please Note: We work with multiple distributors and food Makers across the U.S., so orders may ship and be delivered at different times.

Where is my tracking information?

All orders take 24-48 hours to process, and then 5-7 business days to ship. We work with distributors and Makers all around the U.S., so tracking may be updated at different times. You will not receive a shipping confirmation email with your tracking information until ALL products have been shipped. If you have an account with us, you can also locate your tracking information by looking at the order in your Order History.

What is your return policy?

Your satisfaction is our top priority! If you are not completely satisfied with your purchase from Direct Eats, please return any unopened, unused items within 30 days of purchase for a refund worth the cost of the items returned. With your returned items, please include your name, email address and order number. Once received, we will notify you of receipt of your return, along with a refund and/or store credit for the cost paid for your returned items. For questions regarding the eligibility of your return, contact us by clicking on the red chat box or simply fill out our Contact Us form.

Please Note: Returns must be received within 30 days of purchase and we do not cover the cost of a return label.

Return Address: 101 Old Ridgefield Road, Suite 101C, Wilton, CT, 06897

What locations does Direct Eats ship to?

Direct Eats ships to all addresses in the continental U.S. Unfortunately, we do not ship to Hawaii or Alaska, but we are working on extending our services in the near future! If you would like to be notified when we offer these services, please contact us by clicking on the red chat box or simply fill out our Contact Us form.

How long do items stay out of stock?

Stock is dependent on the distributor, Maker and product. If you would like to know an estimated restock date for a product, please click on the red chat or fill out our Contact Us form and we will get back to you as soon as possible.

Please note: Restock dates are not available for all products.

I’m not receiving emails from Direct Eats. What should I do?

If you are not receiving emails from Direct Eats, please check your spam and junk folder. To prevent our emails from being sent to either your spam or junk folder, add yummy@directeats.com to your address book.

If your issue remains unresolved, please either chat with us by clicking on the red chat box or simply fill out our Contact Us form.

How do I cancel an order?

We are committed to getting your order packed and shipped as quickly as possible. You must contact us within 30 minutes after the order is placed to try to cancel an order. If your order was placed more than 30 minutes ago, your order has already processed and cannot be changed..

Please contact us immediately by clicking on the red chat box or fill out our Contact Us form.

We are available Monday – Friday from 9:00am – 5:00pm (EST) to cancel orders. If you placed your order outside of this time frame, your order can not be canceled. In case your order has already processed, you may return the item for a full refund.

Please note: Direct Eats will not be responsible for providing a return label in cases like these.

I forgot my password.

Oops! Please click on the Sign In button in the upper right hand corner of our web browser then select Lost your password? Enter the email address associated with your account and you will receive an email with a link to create your new password.

How can I give Direct Eats feedback?

We love hearing from you! Let us know about your shopping experience with Direct Eats by clicking on the red chat box or submit your suggestions to our Contact Us form.

Why We Don't Have Phone Support.

We limit our support to online communication for a few reasons.

It allows us to keep our overall pricing down while offering outstanding customer support. We’ve found that this support method translates better. Our team is able to gather order details and other information quickly which allows us to solve problems quickly and effectively.

If you need customer support, you can contact us by clicking on the red chat box and one of our customer service representatives would be happy to assist you. We are available Monday - Friday, 9:00am to 9:00pm (EST).

What are pantry-sized portions?

Pantry-sized portions is just another way to describe a bundle of two or more products. We help our food Makers bundle their products that way we can eliminate the cost for individual product shipping and guarantee you will pay the lowest prices possible!

Does Direct Eats produce any of its own food products?

No, we do not. However, our Product Acquisitions Team searches far and wide across the U.S. to find the best food Makers and to share their products with our fellow food enthusiasts!

Why is everything less expensive than my local gourmet or specialty food store?

We work side by side with each Maker to eliminate the additional costs that contribute to product prices, such as labor, storage, product transportation and shipping. The deduction of these costs allows us to offer you your favorite products at unbelievably low prices!

Is there a minimum amount I have to spend to order?

Nope! You can order as few or as many items as you would like. We provide STANDARD FREE SHIPPING on ALL orders!

Can I place an order over the phone?

Direct Eats does not accept phone orders at this time. We are strictly an online business. If you need help placing your order, please click on the red chat box and one of our customer service representatives will be happy to assist you.

Do you sell gift cards?

We do! Direct Eats has gift cards available in multiple quantities so you can send the gift of yummy food and natural health and beauty products to family and friends for any occasion. Click here to send some love!

What browser does Direct Eats support?

We support Internet Explorer, Firefox, Safari, Microsoft Edge, Opera and Chrome.

How long do items stay out of stock?

Stock is dependent on the distributor, Maker and product. Please fill out our Contact Us form if you have a question regarding the stock on a particular product.

I’m not receiving emails from Direct Eats. What should I do?

If you are not receiving emails from Direct Eats, please check your spam and junk folder. To prevent our emails from being sent to either your spam or junk folder, add yummy@directeats.com to your address book.

Why We Don't Have Phone Support.

We limit our support to online communication for a few reasons.

It allows us to keep our overall pricing down while offering outstanding customer support. We’ve found that this support method translates better. Our team is able to gather order details and other information quickly which allows us to solve problems quickly and effectively.

If you need customer support, you can contact us by clicking on the red chat box and one of our customer service representatives would be happy to assist you. We are available Monday - Friday, 9:00am to 9:00pm (EST).

How do I add a product to My Shopping Cart?

Click on the product you would like to buy. To the right of the product image there is a red “Add to Cart” button. Simply click that button and the item will be added to your cart.

How do I access My Shopping Cart?

In the top right corner of the website, click on the red cart icon with a heart inside of it. From there, you will be able to view all the items in your cart.

How do I checkout?

Navigate to your cart by clicking on the red Shopping Cart icon in the upper right-hand corner of the website. Review the items in your cart to make sure that all the products you wish to buy are there. When you are ready to complete your order, click on the "Proceed to Cart" button.

Follow the prompts to input your shipping and billing information. After filling out your information, click on the "Place Order" button to complete the checkout process. You will receive a confirmation email shortly after completion.

I am having trouble placing an order/checking out.

Our tech team may be in the process of doing updates, so please refresh your page. If you are still having trouble, please either chat us by clicking on the red chat box or fill out our Contact Us form. Someone from our tech team will be happy to assist you.

My coupon code isn’t working.

If you are having trouble with a coupon code, please either chat us by clicking on the red chat box or fill out our Contact Us form. One of our customer service representatives will be happy to assist you.

How do I know if my order was placed successfully?

Once your order has been placed, you will be directed to a confirmation page with your order number. You will also receive an email confirming that we have received your order. Once ALL items in your order have shipped, you will receive a shipping confirmation email with your tracking information.

Which payment methods do you accept?

Direct Eats currently accepts all major credit cards including Visa, MasterCard MasterPass, American Express, Discover Card and PayPal.

Is my payment info secure?

Yes! We never share any of this information. We use high level SSL encryption to make sure no one, including us, can see your payment details. It will remain secure at all times.

When is my credit card charged?

Your credit card is charged as soon as you press the “Place Order” button.

How do I redeem a coupon code?

If you have a promo code, you’ll be able to enter it during checkout and we’ll adjust your order total to factor in the discount. Go to Your Shopping Cart, enter your coupon code then click “Apply”. You will then see the price adjustment under “Cart Totals”.

Please note: Codes cannot be applied after an order is placed.

Can I add an item or remove an item from my order after it’s been placed?

At this time, Direct Eats does not provide the option to add items or remove items from your order after the order has been placed. The good news is that we provide STANDARD FREE SHIPPING on ALL orders, so you can place another order if you forgot to add something in your first order. You can also return the item to us for a full refund.

I accidentally entered the wrong shipping address. Can I change it?

You must contact us within 30 minutes after the order is placed to try to change the shipping address. If your order was placed more than 30 minutes ago, your order has already processed and cannot be changed. We are available Monday – Friday from 9:00am – 5:00pm (EST). Please contact us immediately by clicking on the red chat box or filling out a Contact Us form.

Please note:

1. Changing the shipping address may cause a delay in shipping.
2. If we are unable to change the shipping address, Direct Eats will not issue a replacement order or a refund. Please contact the courier to request a delivery change. You can find your shipping couriers in the shipping confirmation email or log into your account and click on My Account then Order History. You will be able to find all your shipping couriers to request an address change.

I didn’t receive an order confirmation email.

If you did not receive a confirmation email, please contact us by clicking on the red chat box or fill out our Contact Us form and one of our customer service representatives will be happy to assist you!

Why are some of my products processing and others have shipped?

All orders take 24-48 hours to process, and 5-7 business days to ship. We work with distributors and food Makers all around the U.S., so tracking may be updated at different times. Until all of the products in your order have tracking info, some items may appear as "processing".

Do I need to set up an account to shop with Direct Eats?

Nope! Anyone can order from our website regardless of having an account. Simply add items to your cart and complete the checkout process as a guest.

Please note: When checking out as a guest, you will not be able to review your order after processing. If you wish to review your order, you must create an account using the same email address that the order was placed with. The order will automatically link to your account and be easily viewable.

How do I create an account?

Please click on Sign In in the upper right hand corner of your web browser then click on "Register Here". You will need to register with a username, a valid email address and password of your choosing. Follow the on-screen instructions to create your new account. If you have any questions or need help with this process, please either chat with us by clicking on the red chat box or simply fill out our Contact Us form. One of our customer service representatives will be happy to assist you.

I forgot my password.

Oops! Please click on the Sign In button in the upper right hand corner of our web browser then select Lost your password? Enter the email address associated with your account and you will receive an email with a link to create your new password.

How do I edit or manage my account information?

Please Sign In to your Direct Eats account. Click on My Account in the upper right hand corner and then select Edit Profile from the menu options. From there, you can edit your account information to your liking.

Please note: Remember to click on the save button after changing your information.

How do I change my default credit card?

Please Sign In to your Direct Eats account. Click on My Account in the upper right hand corner and then select Edit Profile from the menu options. Scroll down and you will see “Credit Card Information.” From there, you can update your credit card information.

Please note: We respect your privacy! Only you can access and modify your credit card information. We use high level SSL encryption to make sure no one, including us, can see your payment details. It will remain secure at all times.

Can I save special delivery instructions to my address?

Unfortunately, you cannot, but we are working on adding this feature in the near future! If you would like to be notified when we add this feature, please contact us by clicking on the red chat box or fill out our Contact Us form.

Where is my order?

Orders ship within 5-7 business days of when they are placed. If you have an account with us, you can view the status of your order in the Order History section of your account page. Tracking information will be emailed to you once ALL items in your order have been shipped.

Please Note: We work with multiple distributors and specialty food Makers across the U.S., so orders may ship and be delivered at different times.

Where is my tracking information?

All orders take 24-48 hours to process, and then 5-7 business days to ship. We work with distributors and Makers all around the U.S., so tracking may be updated at different times. You will not receive a shipping confirmation email with your tracking information until ALL products have been shipped. If you have an account with us, you can also locate your tracking information by looking at the order in your Order History.

How can I view my order history?

Please Sign In to your Direct Eats account. Click on the My Account icon in the upper right hand corner and then select Order History from the menu options. From there, you can access all past and current orders as well as tracking information.

When can I review a product that I ordered?

To review a product that you have ordered, you must wait 5 days after the order is completed.

How do I submit a product review?

To submit a product review, navigate to your Order History page. Locate your order number then click on the "View order item(s)". Find the product you wish to review. On the right hand side of the product, click on the red "Write a Review” button. From there, you will be brought to the product review page.

Please note: You will not be able to review a product until 5 days after your order is completed.

How can I give Direct Eats feedback?

We love hearing from you! Let us know about your shopping experience with Direct Eats by clicking on the red chat box or submit your suggestions to our Contact Us form.

Can I recommend a product?

Absolutely! We would love to hear your product recommendations and requests. Please either chat with us by clicking on the red chat box or simply fill out our Contact Us form and we will look into adding the product to the site!

Can I recommend a Specialty Food Maker?

Yes! Our team is always looking for new Makers. Please either chat with us by clicking on the red chat box or simply fill out our Contact Us form and we will see if we can add this Maker to the site.

What should I do if I see incorrect information on the site?

Whoops! Please tell us about any incorrect information that you see so that we can fix it right away by clicking on the red chat box or simply fill out our Contact Us form.

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